Mon to Thu 09:00 - 17:30 | Fri 09:00 - 17:00

01642 793444


Facing Financial Difficulty

We understand that financial difficulties can arise unexpectedly for our customers and you may not be able to meet the repayments in full on your finance agreement.

If you find yourself in this situation we will do all we can to understand your concerns and help you take steps to deal with your position.

We cannot advise you on how to resolve your financial position but we can signpost you to people who can help you and their services are completely free to you.

The most important part of the process is alerting us to a change in your circumstances as soon as possible. Please contact us today on 01642 793444 or email us at

It is important to know that there are organisations that can provide you with free, non-judgemental and impartial advice.

The Money Advice Service offers free and impartial advice, and is a good starting point for assistance.

There are also a number of fee-free debt counselling organisations, more information can be found at the Money Advice Service website or by calling them on 0800 1387777 (Calls are free).

Their opening hours are Monday to Friday, 8am to 8pm Saturday, 9am to 1pm. Sunday and Bank Holidays, closed.